FAQs

How long does international shipping typically take?
Shipping times vary by destination and service type. Sea freight typically takes 15-45 days, air freight 3-7 days, and express services 1-3 days. We provide detailed transit time estimates for your specific route during the quote process.

What documents are required for customs clearance?
Standard documents include commercial invoice, packing list, bill of lading, and certificate of origin. Depending on your product category, you may need additional certifications like FDA approval, phytosanitary certificates, or safety compliance documents. Our team guides you through all requirements.

How do you calculate shipping costs?
Pricing depends on shipment weight, volume, destination, service speed, and cargo type. We consider dimensional weight for air freight and container type for sea freight. Request a quote and we'll provide a detailed breakdown including freight, customs duties, and handling fees.

Do you handle customs duties and taxes?
Yes, we manage the entire customs clearance process including duty calculation, tax payments, and compliance documentation. We work with licensed customs brokers in all major markets to ensure smooth clearance and can offer DDP (Delivered Duty Paid) services.

Can I track my shipment in real-time?
Absolutely! All shipments include tracking numbers and access to our online portal. You'll receive regular updates via email and can check real-time status 24/7. For high-value shipments, we offer enhanced tracking with GPS monitoring.

What items cannot be shipped internationally?
Prohibited items include hazardous materials, weapons, illegal substances, and perishables without proper permits. Restricted items like batteries, cosmetics, and food products require special handling and documentation. Contact us to verify if your products can be shipped.

Do you offer insurance for shipments?
Yes, we provide comprehensive cargo insurance covering loss, damage, and theft during transit. Insurance premiums are typically 0.3-1% of cargo value. We recommend insurance for all international shipments and can arrange coverage up to any declared value.

What payment methods do you accept?
We accept bank transfers (wire/ACH), letters of credit, and credit cards for established clients. Payment terms vary: prepayment for new customers, net-30 for verified businesses. We support multiple currencies and can work with your preferred payment structure.

How do you handle damaged or lost shipments?
We inspect all cargo before shipment and document condition. If damage occurs, file a claim within 7 days with photos and documentation. Our team coordinates with carriers and insurers to resolve claims quickly, typically within 30-60 days for insured shipments.

Can you handle special requirements like temperature control?
Yes, we specialize in special cargo handling including refrigerated containers (reefers), hazmat certified transport, oversized cargo, and high-security shipments. Our network includes specialized facilities for pharmaceuticals, food products, and sensitive equipment.